Returning Goods If You Change Your Mind
If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund [or a replacement].You may return your online order Free within the UK through Hermes drop-off point . If you are customer in the EU, we will be applied the fees of standard delivery.
If you wish to return Goods to Us , you have the right to cancel your contract [order] within 14 days too receipt of Goods .The easiest way to notify Us by filling out the return form with a reason why you wish to return it or to replace it to another item(s) and then to send to Us by emailing to our Customer Service.This applies to a full price item and a sale item. And then free post label will be provided and required to be attached to the parcel over the original label. Please, keep note of the tracking number stated on the return label or keep a copy of the Free Return label.
Please be careful when trying on your purchased goods and be aware that any returns must meet our returns policy same condition as you received them.
All Goods or Item(s) must be returned to Us in their original condition [ in their original: new condition, unworn, unused ,undamaged and with all tags still attached, the original packaging included], accompanied by proof of purchase and the reference number of order. Then within 14 days after the date of cancellation send the Goods you wish to return along with delivery note to HeraBe Returns Department:
Herabe Returns Department
7 Friars Way
Refunds or replacements will be issued to you within 14 business days of Our receipt of the Goods if you return Goods to Us by post .Your parcel is your responsibility until it reaches Herabe Returns Department.
If you need any help or have questions ,please contact our friendly Customer Services Team who are more than happy to solve your problem .